Terms and Conditions

1. Introduction and Acceptance

Welcome to Shotoka. These Terms and Conditions ("Terms") are a legal agreement between you and Shotoka K.K. (Kabushiki Kaisha, 株式会社), a Japanese corporation ("Shotoka," "we," "us," or "our"), governing your access to and use of the Shotoka platform, including our web application, mobile applications (when available), APIs, and all related services (collectively, the "Service").

These Terms govern commercial and business use of the Service. If you are using the Service for personal, non-commercial purposes, separate Consumer Terms of Service may apply and will be clearly indicated during registration.

By accessing or using the Service, you agree to be bound by these Terms and our Privacy Policy, which is incorporated by reference. If you do not agree to these Terms, you must not access or use the Service.

These Terms apply to all visitors, users, and others who access the Service, including both individual users and business entities operating globally.

2. Definitions

For purposes of these Terms, the following definitions apply:

• "Service" means the Shotoka platform, including our web application, mobile applications (when available), APIs, and all related services.
• "User," "You," or "Your" means any person or entity accessing or using the Service.
• "Consumer User" means an individual using the Service for personal, non-commercial purposes.
• "Business User" means an entity or individual using the Service for commercial or business purposes.
• "Content" means all data, text, information, software, or other materials.
• "Input" or "User Input" means any Content provided by you to the Service, including prompts, data, files, documents, and instructions.
• "Output" means any Content generated by the Service in response to User Input.
• "AI Models" means third-party artificial intelligence models accessible through the Service, including models from OpenAI, Google, Anthropic, and other providers.
• "Workflow" means automated sequences of tasks created and executed using the Service.
• "Account" means a registered user account on the Service.
• "Credits" means usage-based units purchased by users for accessing AI Models and Service features.
• "Acceptable Use Policy" or "AUP" means the usage guidelines set forth in Section 6 and any external policy documents referenced therein.
• "Privacy Policy" means our privacy policy available at Privacy policy.
• "Data Processing Addendum" or "DPA" means our data processing agreement available to Business Users upon request.

3. Service Description

Shotoka is an AI-powered workflow automation platform that enables users to create, execute, and manage workflows that integrate with multiple third-party AI models.

Key features of the Service include:

• Creation and execution of AI-powered workflows
• Access to multiple third-party AI models without vendor lock-in
• Integration with user documents and data sources
• Cross-platform availability (web, iOS, and Android when available)
• Credit-based, pay-as-you-go pricing with no fixed monthly fees for base tier

Service Availability: The Service is provided on an "as is" and "as available" basis. We reserve the right to modify, add, or discontinue features or functionality at any time with reasonable notice. Some features may be designated as "beta" and are subject to change or discontinuation without notice.

We do not guarantee uninterrupted access to the Service and may perform maintenance or experience downtime. We will provide advance notice of scheduled maintenance when reasonably possible.

4. Account Registration and Eligibility

4.1 Eligibility

To use the Service, you must:

• Be at least 18 years old or the age of majority in your jurisdiction
• Have the legal capacity to enter into binding contracts
• Comply with all applicable laws in your jurisdiction

4.2 Account Registration

When creating an Account, you must:

• Provide accurate, complete, and current information
• Maintain and promptly update your Account information
• Maintain the security and confidentiality of your account credentials
• Not share your account credentials with others
• Immediately notify us of any unauthorized access or use of your Account

You are responsible for all activities that occur under your Account.

4.3 Business Accounts

If you are creating an Account on behalf of a business or organization:

• You represent that you have the authority to bind that entity to these Terms
• You represent that the entity is validly existing under applicable law
• We may require additional verification of your authority and the entity's status

4.4 Account Suspension and Termination

We reserve the right to suspend or terminate your Account at any time for violation of these Terms, for fraudulent activity, or for any other reason at our sole discretion. We also reserve the right to refuse service to anyone for any lawful reason.

5. Input and Output Ownership

5.1 Your Input

You retain all ownership rights in your Input. By providing Input to the Service, you grant Shotoka a limited, non-exclusive, worldwide license to use, process, and store your Input solely for the purpose of providing the Service to you.

Model Training: Shotoka will not use your Input to train AI models or improve our services without your explicit consent. For Business Users, your Input will never be used for model training. For Consumer Users, Input may be used for service improvement with an opt-out option available in account settings.

5.2 Your Output

As between you and Shotoka, you own the Output generated by the Service in response to your Input. Subject to your compliance with these Terms, Shotoka assigns to you all its right, title, and interest (if any) in and to the Output.

Important Caveat: Due to the nature of AI models, other users may receive similar or identical Output when providing similar Input. Output may not be unique, and Shotoka cannot guarantee exclusivity of any Output.

5.3 Restrictions on Output Use

You may not use Output to:

• Develop or train competing AI models or workflow automation services
• Build products or services that compete with Shotoka
• Represent Output as solely human-generated where disclosure is legally required

You are responsible for ensuring your use of Output complies with all applicable laws and regulations.

5.4 Third-Party AI Models

Output generated through third-party AI Models may also be subject to the terms and policies of those third-party providers (OpenAI, Anthropic, Google, etc.). You are responsible for reviewing and complying with applicable third-party terms. Shotoka is not responsible for third-party model provider policies or their enforcement.

5.5 Responsibility for Input and Output

You are solely responsible for your Input and your use of Output. You warrant that you have all necessary rights, licenses, and permissions to submit your Input to the Service. You are responsible for evaluating the appropriateness, accuracy, and legality of Output for your intended use case.

6. Acceptable Use Policy

You agree to use the Service in compliance with this Acceptable Use Policy and all applicable laws. We may update this AUP by reference to external policy documents, which will be incorporated into these Terms.

6.1 General Prohibitions

You may not use the Service to:

• Engage in or promote illegal activities
• Violate the rights of others, including privacy, intellectual property, or publicity rights
• Harm, threaten, harass, bully, or intimidate individuals or groups
• Distribute malware, viruses, or other harmful code
• Attempt to gain unauthorized access to the Service or related systems
• Interfere with or disrupt the Service, servers, or networks
• Engage in any conduct that inhibits others from using or enjoying the Service

6.2 AI-Specific Prohibited Uses

You may not use the Service to generate, distribute, or facilitate:

• Misinformation, disinformation, or misleading content intended to deceive
• Deceptive content, including deepfakes without clear disclosure or impersonation
• Automated decision-making that affects legal rights without appropriate human oversight
• Political campaigning or lobbying without proper disclosure
• Child sexual abuse material (CSAM) or any sexual content involving minors
• Content that facilitates the exploitation, abuse, or harm of children
• Non-consensual intimate imagery or content
• Harassment, hate speech, or content that promotes violence or discrimination
• Development or use of autonomous weapons systems
• Scams, fraud, astroturfing, or other deceptive practices

6.3 Data Processing Restrictions

You may not use the Service to:

• Process personal data without an appropriate legal basis
• Process sensitive personal data without explicit consent or legal authorization
• Violate data protection laws, including GDPR, APPI (Japan), CCPA, or other applicable regulations

6.4 Model-Specific Restrictions

You must comply with the usage policies of the underlying AI model providers whose models you access through the Service. Failure to comply with third-party terms may result in suspension or termination of your access to specific models or the entire Service.

6.5 Enforcement

Shotoka reserves the right to investigate violations of this AUP and take appropriate action, including warnings, suspension, or termination of your Account. While we have no obligation to monitor use of the Service, we reserve the right to do so. We will cooperate with law enforcement when legally required or when we believe in good faith that cooperation is necessary to protect our rights or the rights of others.

7. AI Service Disclaimers and Limitations

7.1 AI Output Accuracy

IMPORTANT: AI-generated Output may contain errors, inaccuracies, or "hallucinations" (false or misleading information presented as fact). Factual assertions in Outputs should not be relied upon without independently checking their accuracy, as they may be false, incomplete, misleading, or not reflective of recent events.

Shotoka makes no warranty regarding the accuracy, completeness, reliability, or currentness of any Output. You use Output at your own risk.

7.2 Human Review Requirement

You are responsible for implementing appropriate human review and oversight of Output. Human oversight is especially critical when using Output for:

• Legal, medical, financial, or other professional advice or decisions
• Decisions that affect individual rights or legal status
• Content intended for public distribution or publication
• Automated decision-making systems
• Safety-critical applications

You must evaluate whether Output is appropriate for your use case and implement human review procedures as necessary.

7.3 No Professional Advice

The Service does not provide legal, medical, financial, tax, or other professional advice. Output is not a substitute for consultation with qualified professionals. You should consult appropriate licensed professionals for specific advice related to your situation.

7.4 Bias and Fairness

AI models may reflect biases present in their training data. You are responsible for evaluating and mitigating potential bias in your use of the Service and Output. We recommend regular testing and monitoring for fairness, especially when using Output in decision-making contexts.

7.5 Third-Party Model Limitations

Shotoka does not control third-party AI Models. Model availability, performance, capabilities, and outputs may vary and are subject to change without notice. Third-party models may be updated, modified, or discontinued by their providers. Shotoka is not responsible for the availability, performance, accuracy, or outputs of third-party AI Models.

7.6 No Guarantee of Results

We do not guarantee that the Service will meet your specific requirements or produce particular outcomes. The effectiveness of Workflows and Output depends on factors including your Input, Workflow design, selected AI models, and intended use case.

8. Data Processing and Privacy

Data collection, use, and processing are governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand how we collect, use, and protect your data.

We are committed to complying with applicable data protection laws, including the Japanese Act on the Protection of Personal Information (APPI), the EU General Data Protection Regulation (GDPR) where applicable, and other relevant regulations.

For Business Users: A Data Processing Addendum (DPA) is available upon request. Please contact us at legal@shotoka.ai to request a DPA.

International Data Transfers: Your data may be processed in Japan and other jurisdictions where Shotoka or our service providers operate. By using the Service, you consent to the transfer and processing of your data in these jurisdictions as necessary to provide the Service.

Security: We implement reasonable security measures to protect your data. However, no method of transmission or storage is completely secure. You are responsible for maintaining backups of your important data.

9. Payment Terms

9.1 Credit Purchase

Users purchase Credits upfront to use the Service. Credit purchases are complete upon payment confirmation. Credits are required to access AI Models and certain Service features.

9.2 Credit Characteristics

Credits have the following characteristics:

• No Cash Value: Credits have no cash value and cannot be redeemed for money
• Non-Transferable: Credits are tied to your Account and cannot be transferred or assigned to another account or person
• Account-Specific: Credits can only be used within the Account where they were purchased

9.3 Credit Usage

Credits are consumed based on your use of the Service, including:

• AI model usage (different models may have different credit costs based on their computational requirements)
• Service features and functionality
• Additional premium features when available

Current pricing is displayed in your account dashboard and at the point of purchase. Credit costs for specific actions are shown before you commit to using Credits.

9.4 Credit Expiration

Credits expire if not used within 12 months from the date of purchase. You are responsible for monitoring your credit balance and expiration dates. Expired credits cannot be used and are not refundable.

We may provide email notifications before your credits expire as a courtesy, but we are not obligated to do so. It is your responsibility to use credits before they expire.

9.5 No Refunds

Unused or expired Credits are non-refundable. Once Credits are purchased, we do not provide refunds except where legally required by consumer protection laws.

Consumer User Rights: Consumer Users in certain jurisdictions may have statutory rights to refunds, including:

• EU consumers: 14-day withdrawal right for distance contracts under EU Consumer Rights Directive
• Japanese consumers: Rights under the Japanese Consumer Contract Act (消費者契約法)
• Other jurisdictions: As required by applicable consumer protection laws

If you believe you are entitled to a refund under applicable law, please contact us at billing@shotoka.ai.

9.6 Pricing

All prices are in United States Dollars (USD) unless otherwise stated. Shotoka may change credit pricing at any time by providing 30 days' advance notice via email or Service notification. Price changes do not affect Credits already purchased.

9.7 Payment Processing

Payments are processed through third-party payment processors. You must provide a valid payment method. You may be responsible for payment processor fees depending on your payment method. We do not store your complete payment information.

9.8 Taxes

Shotoka uses a third-party service provider to automatically calculate and collect applicable taxes based on your location and customer type.

For Individual Users: All prices displayed include applicable taxes (including VAT, sales tax, Japanese consumption tax (消費税), and other governmental taxes or fees). The final price you see at checkout is the amount you will pay.

For Business Users: Prices may be displayed with or without VAT depending on your location and VAT registration status. Business users in certain jurisdictions may be able to provide valid VAT identification numbers to purchase without VAT where permitted by local law.

9.9 Credits Upon Termination

Upon termination of your Account (whether by you or by Shotoka), all unused Credits are immediately forfeited. We do not provide refunds for unused Credits upon Account termination, except where legally required.

9.10 Billing Disputes

If you believe you have been incorrectly charged, you must notify us within 30 days of the charge by contacting billing@shotoka.ai. Failure to notify us within this timeframe may result in waiver of your right to dispute the charge.

10. Intellectual Property Rights

10.1 Shotoka's Intellectual Property

Shotoka owns all rights, title, and interest in and to the Service, including all software, designs, text, graphics, user interface, visual interface, trademarks, logos, and other intellectual property. The Service is protected by copyright, trademark, and other intellectual property laws.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your permitted purposes. This license does not grant you any ownership rights in the Service.

10.2 User's Intellectual Property

You retain all rights in your Input (see Section 5.1). By submitting feedback, suggestions, or ideas about the Service, you grant Shotoka a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate such feedback without compensation or attribution.

10.3 Trademarks

"Shotoka," "Shotoka.ai," and our logos are trademarks of Shotoka K.K. You may not use our trademarks without our prior written consent. All other trademarks appearing in the Service are the property of their respective owners.

10.4 Third-Party Intellectual Property

You must respect the intellectual property rights of third parties. You are responsible for ensuring you have all necessary rights, licenses, and permissions for any Input you provide to the Service.

10.5 Copyright Infringement

If you believe that Content on the Service infringes your copyright, please contact us at legal@shotoka.ai with:

• A description of the copyrighted work you claim has been infringed
• A description of where the infringing material is located on the Service
• Your contact information
• A statement that you have a good faith belief that the use is not authorized
• A statement that the information in your notice is accurate
• Your physical or electronic signature

We may terminate the Accounts of repeat infringers in appropriate circumstances.

11. Termination and Suspension

11.1 Termination by User

You may terminate your Account at any time through your account settings or by emailing support@shotoka.ai. Termination does not entitle you to a refund of prepaid amounts or unused Credits.

11.2 Termination by Shotoka

Shotoka may suspend or terminate your access to the Service immediately, without prior notice, for:

• Violation of these Terms or the Acceptable Use Policy
• Non-payment of amounts due
• Fraudulent, abusive, or illegal activity
• Legal or regulatory requirements
• Actions that cause material increase in the cost of providing the Service
• Actions that present security or operational risks

Shotoka may also terminate your access for convenience by providing 30 days' advance notice via email.

11.3 Effect of Termination

Upon termination of your Account:

• Your license to use the Service immediately terminates
• You lose access to your Account and all associated data
• All unused Credits are forfeited without refund (except as legally required)
• We will provide you with a reasonable opportunity (30 days) to retrieve your Input
• After the grace period, we may permanently delete all your data

We are not obligated to retain your data after Account termination.

11.4 Survival

The following sections survive termination of these Terms: Definitions (Section 2), Input and Output Ownership (Section 5, as to pre-termination content), Payment Terms (Section 9, as to amounts owed), Intellectual Property Rights (Section 10), Disclaimers and Warranties (Section 12), Limitation of Liability (Section 13), Indemnification (Section 14), Governing Law and Jurisdiction (Section 16), Dispute Resolution (Section 17), and General Provisions (Section 18).

12. Disclaimers and Warranties

12.1 Service Provided "As Is"

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SHOTOKA DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO:

• WARRANTIES OF MERCHANTABILITY
• WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE
• WARRANTIES OF NON-INFRINGEMENT
• WARRANTIES OF ACCURACY, RELIABILITY, OR AVAILABILITY

12.2 No Warranty on Output

Shotoka does not warrant that:

• Output will be accurate, complete, reliable, or error-free
• The Service will be uninterrupted, timely, secure, or error-free
• Defects in the Service will be corrected
• The Service will meet your specific requirements

12.3 Third-Party Services

Shotoka has no control over third-party AI Models or other third-party services integrated into the Service. We make no warranties regarding the availability, performance, accuracy, or reliability of any third-party services.

12.4 Consumer Rights

For Consumer Users: Some jurisdictions do not allow the disclaimer of implied warranties. If these laws apply to you, some or all of the above disclaimers may not apply, and you may have additional rights. Nothing in these Terms excludes or limits our liability for fraud, gross negligence, willful misconduct, or for death or personal injury caused by our negligence.

13. Limitation of Liability

13.1 Limitation for Business Users

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SHOTOKA SHALL NOT BE LIABLE FOR:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
• LOSS OF PROFITS, REVENUE, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES
• BUSINESS INTERRUPTION OR SYSTEM FAILURES
• COST OF SUBSTITUTE PRODUCTS OR SERVICES

These limitations apply even if Shotoka has been advised of the possibility of such damages.

13.2 Liability Cap for Business Users

FOR BUSINESS USERS, SHOTOKA'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF:

• THE AMOUNTS PAID BY YOU TO SHOTOKA IN THE 12 MONTHS PRECEDING THE CLAIM, OR
• ONE HUNDRED US DOLLARS ($100 USD)

13.3 Consumer Users

For Consumer Users in jurisdictions with mandatory liability protections: These limitations of liability apply to the extent permitted by applicable law. Nothing in these Terms excludes or limits our liability for:

• Fraud or fraudulent misrepresentation
• Gross negligence or willful misconduct
• Death or personal injury caused by our negligence
• Any other liability that cannot be excluded or limited under applicable law

13.4 Basis of Bargain

The parties acknowledge that the limitations of liability in this Section 13 are a fundamental element of the basis of the bargain between Shotoka and you. The Service would not be provided without these limitations.

14. Indemnification

You agree to indemnify, defend, and hold harmless Shotoka K.K., its affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from or relating to:

• Your use of the Service
• Your violation of these Terms or the Acceptable Use Policy
• Your violation of any rights of another person or entity, including intellectual property rights
• Your Input or your use of Output
• Your violation of any applicable laws or regulations

Shotoka reserves the right to assume the exclusive defense and control of any matter subject to indemnification by you. You agree to cooperate with our defense of such claims.

For Consumer Users: Indemnification obligations are limited to the extent permitted by applicable consumer protection laws in your jurisdiction.

15. Modifications to Terms

Shotoka reserves the right to modify these Terms at any time. We will provide notice of material changes by:

• Posting the updated Terms with a new "Last Updated" date
• Sending notice to your registered email address at least 30 days before the changes take effect
• Displaying a notification within the Service

For non-material changes, the updated Terms will be effective immediately upon posting. Your continued use of the Service after changes take effect constitutes your acceptance of the modified Terms.

If you do not agree to the modified Terms, your sole remedy is to terminate your Account before the changes take effect. Archived versions of previous Terms are available upon request.

16. Governing Law and Jurisdiction

16.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of Japan, without regard to its conflict of law principles.

For Consumer Users: Nothing in this Section deprives Consumer Users of the protection afforded by mandatory provisions of consumer protection laws in their country of residence.

16.2 Jurisdiction

For Business Users: Any disputes arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the Fukuoka District Court (福岡地方裁判所) in Fukuoka, Japan.

For Consumer Users: Consumer Users may bring claims in the courts of their country of residence as permitted by applicable consumer protection laws.

16.3 Language

These Terms were originally drafted in English. Translations into other languages are provided for convenience only. In the event of any conflict between the English version and a translated version, the English version shall prevail to the extent permitted by applicable law.

17. Dispute Resolution

17.1 Informal Resolution

Before initiating any formal dispute resolution proceedings, you agree to first attempt to resolve the dispute informally by contacting us at legal@shotoka.ai. We will attempt to resolve disputes through good faith negotiation for a period of 60 days.

17.2 Arbitration (Business Users)

For Business Users: If informal resolution is unsuccessful, disputes shall be resolved through binding arbitration in accordance with the Commercial Arbitration Rules of the Japan Commercial Arbitration Association (JCAA).

• Seat of arbitration: Fukuoka, Japan
• Language: English
• Number of arbitrators: One, unless the parties agree otherwise
• Arbitration award shall be final and binding

17.3 Class Action Waiver

To the extent permitted by applicable law, all disputes must be resolved on an individual basis. You may not bring claims as a plaintiff or class member in any class, consolidated, or representative action.

For Consumer Users: This waiver applies only to the extent permitted by consumer protection laws in your jurisdiction. If this waiver is found to be illegal or unenforceable for Consumer Users, the arbitration provision does not apply.

17.4 Exceptions

Either party may seek injunctive or other equitable relief in a court of competent jurisdiction to protect intellectual property rights. Claims may also be brought in small claims court if they qualify. Arbitration awards may be enforced in any court of competent jurisdiction.

18. General Provisions

18.1 Entire Agreement

These Terms, together with our Privacy Policy and any other policies or agreements referenced herein, constitute the entire agreement between you and Shotoka regarding the Service and supersede all prior or contemporaneous agreements, communications, and understandings.

18.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.

18.3 No Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative of Shotoka.

18.4 Assignment

You may not assign or transfer these Terms or your Account without our prior written consent. Shotoka may freely assign these Terms in connection with a merger, acquisition, sale of assets, or by operation of law. These Terms bind and inure to the benefit of the parties' successors and permitted assigns.

18.5 Force Majeure

Neither party shall be liable for failure to perform due to causes beyond its reasonable control, including natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, network infrastructure failures, or acts of God.

18.6 Notices

Notices to you may be sent to the email address associated with your Account and will be deemed delivered 24 hours after sending. Notices to Shotoka should be sent to:

Email: legal@shotoka.ai

18.7 Export Controls

The Service may be subject to export control laws and regulations. You agree to comply with all applicable export and import laws. You represent that you are not located in a country subject to embargo and are not on any restricted parties list.

18.8 Independent Contractors

The relationship between you and Shotoka is that of independent contractors. These Terms do not create any partnership, joint venture, employment, or agency relationship.

19. Consumer-Specific Rights

Consumer Users may have additional rights under local consumer protection laws that cannot be waived or limited by contract. These rights vary by jurisdiction and may include:

• EU Consumers: 14-day right of withdrawal under the EU Consumer Rights Directive, warranty rights, unfair contract terms protections
• Japanese Consumers: Rights under the Consumer Contract Act (消費者契約法), including protection against unfair contract terms and cancellation rights
• US Consumers: Rights under state consumer protection laws, including California Consumer Privacy Act (CCPA) rights
• Other Jurisdictions: Rights under applicable consumer protection and data protection laws

Nothing in these Terms is intended to limit or waive any statutory consumer rights you may have. If you have questions about your consumer rights, you may contact:

• EU consumers: Your local European Consumer Centre
• Japanese consumers: Consumer Affairs Agency (消費者庁)
• US consumers: Federal Trade Commission (FTC) or your state consumer protection office

For questions about your rights under these Terms, contact us at legal@shotoka.ai.

20. Contact Information

Company Name: Shotoka K.K. (Shotoka Kabushiki Kaisha / ショトカ株式会社)

Corporate Form: Kabushiki Kaisha (Japanese Corporation)

Country of Incorporation: Japan

Website: https://shotoka.ai

Email Contacts:

• General inquiries: support@shotoka.ai
• Legal matters: legal@shotoka.ai
• Privacy matters: privacy@shotoka.ai
• Billing issues: billing@shotoka.ai

Note: Physical address and Japanese Corporate Number (法人番号) will be provided upon request or in official communications.